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Password Removal

We have all been there. You set-up a password to make your laptop/desktop even more secure, however its SO secure you forget it.

… We can help!

There are roughly four types of common passwords: USER ACCOUNT, CMOS, BIOS, HARD-DRIVE.

CMOS passwords can usually be removed by “resetting” the Volatile Memory chip that stores the start-up information by removing the CMOS battery from the device and waiting for ten minutes or so before re-installing the battery and restarting the desk-top / laptop.

BIOS passwords are more difficult, usually requiring a specialized piece of software and access to technical equipment in an effort to “reflash” the information on the BIOS chip.

HARD-DRIVE passwords are a similar struggle as the password is stored on a section of the drive not usually accessible to the average user.

For USER ACCOUNT passwords, Windows™ uses the Security Accounts Manager (or SAM) to encrypt user passwords as “hashes” similar to the following example: $N$7f8fe03093cc84b267b1025f6bbf4b

This encrypted hash resolves to a standard password after the Windows™ Operating System decrypts the file and “reads” it.

If the user types in the correct password, and it matches the resolved hash… Windows™ allows access to the desktop. If it doesn’t match, access is denied.

These hashes are nearly impossible to break. So if you forgot or lost your password what do you do?

Bring it to us… That’s what.

Utilizing specialized software that analyses the SAM, we can remove or change the password. This is usually a same day procedure. Also, we won’t make fun of you for forgetting… ‘Cause we’ve done it too!

Please Note: Apple products and Android devices require the use of entirely different procedures and labor intensive methods to extract and remove passwords. As well, we are encountering issues with combinations of software or hardware passwords and BIOMETRICS such as a pattern password and a thumbprint to unlock the device. We will make every reasonable to keep your costs down, but there may instances that require an additional fee due to the time and labor involved. We will of course, notify you prior to work being performed if this is the case.
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